We're Hiring - Family Care Manager (full-time, Charlotte)

FAMILY CARE MANAGER JOB DESCRIPTION 

Supervisor: Chief Operating Officer (COO) 

Classification: Salaried, full-time (40 hours/week)

Alongside Families is seeking a Family Care Manager to oversee, develop, and grow our family care services. This position supervises and supports teams of volunteers in local partner churches who are serving isolated families in the greater Charlotte, NC area. This role provides end-to-end safety oversight of child hostings, training and coaching for volunteers, and is responsible for ongoing development and impact measurement of our family care programs. 

1. Volunteer training, cultivation, and engagement  

2. Supervision and support of volunteers while they serve families in need 

3. Community engagement 

4. Program development and growth 

Our Mission: Alongside Families exists to connect isolated families to local church communities that champion family preservation and thriving.  

Alongside Families is a non-denominational, Christian nonprofit religious organization with a statement of faith and Christian fellowship commitment that all board members, staff, partner churches, and volunteers affirm.  

Our Hosting Ministry Team: We are a church-led, volunteer-driven, staff-supported organization in Mecklenburg County focused on family preservation.  

Our dedicated volunteers serve the community and are supported and directed by our staff who passionately invest their lives in engaging churches, supporting and training volunteers, coordinating the hosting of children and coaching of parents, and much more.  

Our Core Values:  

• Gospel-Centered: We live out the Great Commandment and the Great Commission  

• Grace: We suspend judgement and seek to understand  

• Community: We serve as a village, not alone  

• Relationship: We pursue relationships, not transactions  

• Dignity: We empower and do-with rather than compel and do-for  

• Bravery: We do hard things to love well  

QUALITIES & SKILLS NEEDED

The right person for this position will thrive on empowering and coaching others to serve with excellence. This position requires someone with experience developing and implementing programs, preferably with vulnerable populations. This role is built for someone who can train, equip, and supervise a team of skilled volunteers as they serve vulnerable families, rather than someone who desires to provide direct case management services to families in need.  The Family Care Manager will provide supervision and discipleship to volunteer Family Coaches with an emphasis on building leaders who build leaders: empowering them to develop their skill sets and learn new skills to serve parents in need and volunteers with excellence. This candidate will serve and support the family in need and volunteers, resulting in successful reunification of children with their parent(s) and well-supported volunteers. The Family Care Manager will also engage with and build relationships with community referral partners and agencies.  

An ideal candidate will have a background engaging with Gospel-centered churches, experience managing volunteers, and will have a passion to call out the Body of Christ to serve the marginalized. She/he should feel called to minister Christ’s love to isolated families and should share our passion for keeping families intact. She/he should be a demonstrated leader able to build from the ground up, organize, network, and train. She/he will be a self-starter who is comfortable taking ownership and serving with excellence.  

EDUCATION & EXPERIENCE: A master's degree in social work or another human services-related field (counseling, education, nursing, etc.) and at least three years of experience working with vulnerable families is required for this position. Extensive, relevant experience equivalent to a master's degree may be considered.

ROLES & RESPONSIBILITIES The Family Care Manager has four primary areas of responsibility. 

1. Volunteer training, cultivation, and engagement  

2. Supervision and support of volunteers while they serve families in need 

3. Community engagement 

4. Program development and growth 

1. Volunteer training, cultivation, and engagement 

• Interview, train, and equip volunteer Family Coaches  

• Identify volunteer strengths and weaknesses and support volunteers to further develop required skills where needed 

• Lead with a multiplication mindset: build leaders who build leaders 

• Cultivation and stewardship of volunteer relationships 

• Create and present periodic training to equip new and veteran volunteers 

• Compile resources for Family Coaches 

• Help complete home evaluations for prospective Host Families as needed 

2. Supervision and Oversight

• Support, engage, and supervise volunteer Family Coaches; Ensure that Host Families and Community Friends receive support to serve well and build strong relationships with parents 

• Make child safety decisions, assess child safety before discharge, and submit child protection reports if needed 

• Adhere to ASF policies and procedures and ensure the same from volunteers 

• Work with partner churches to ensure wrap-around support for volunteers  

• Address crisis situations in a calm, supportive way; thoroughly assess situations and make appropriate safety and support decisions 

• Keep thorough records and documentation 

• Serve as Family Coach as needed when no volunteer is available 

• Schedule and lead Hosting and Community Friend meetings 

• Assist with intake of families as needed, including covering Support Line if needed 

• Receive escalation of and oversee situations from on-call staff members when a serious safety or risk situation arises. 

3. Community Engagement  

• Prospect new community partnerships that would result in referrals that are an excellent fit for Alongside Families and our mission 

• Community presentations to agencies, ministries, etc. 

• Strong cultivation of community partner relationships to ensure excellent connections and resources for the families that we serve 

• Participate in community collaboratives/cohorts to represent Alongside Families 

• Keep data tracking measures on Community Engagement and report weekly, quarterly and yearly 

4. Program development and growth  

• Engage in continual improvement and development of our family care services, including assisting in developing, planning, and implementing new programs and services 

• Help develop and implement program impact measurement tools and satisfaction surveys 

• Oversee and train Home Evaluation volunteers  

Other Considerations: 

Other duties in addition to those listed above may be assigned. All Alongside Families team members share in all work needed to meet the current needs of the ministry. During slower times, the Family Care Manager will actively work to build up other areas of the ministry. 

Flexibility required: Work during evenings and weekends will be needed at times (supervision of volunteers, training, events, emergency needs). In addition, the Family Care Manager will participate in our weekend on-call schedule rotation. This position requires availability during business hours but also allows for some flexibility to work schedule to allow for appointments and work/life balance.

Location and travel: Candidate will have flexibility to work remotely but must be available to work in-person with other team members one-two days per week. Candidate will regularly spend time out in the community as part of their work.  Candidate must live in the greater Charlotte area. Candidate must be able and willing to transport clients (adults and children) when needed and must have their own reliable transportation, automobile insurance, a driver’s license, and a clean driving record.   

Background checks and reference requirements: Candidate must be able to pass background checks: FBI fingerprinting, federal and state criminal background checks, sexual offender registry, and child abuse registry. Alongside Families is a nonprofit religious organization: In compliance with our bylaws and policies, candidate must provide a suitable pastoral character reference from a local church they are regularly attending and actively committed to and must adhere to and sign the Alongside Families Statement of Faith and Christian Fellowship Commitment. 

Compensation: 

• Generous PTO bank 

• 11 paid holidays in addition to PTO 

• Mileage (in excess of office commute) reimbursed at the federal mileage rate 

• Salary: annually based on education and experience ($45,000-$53,000)

• No medical/health benefits are available at this time  

If interested in this position, email both your resume and a cover letter briefly sharing why you are drawn to this position to Meghan Macy, Alongside Families COO: meghan@alongsidefamilies.org Promising candidates will then receive a link to a Get Acquainted Worksheet as the first step in our hiring process