We're Hiring!


Family Care Coordinator

March 22, 2022

We're ready to launch Alongside Families in Buncombe County this summer, and

we are looking to add a part-time Family Care Coordinator to our staff team in Asheville!

Alongside Families exists to connect isolated families in the Carolinas to local church communities that champion family preservation and physical, spiritual, and emotional thriving.
Alongside Families is a non-denominational, Christian nonprofit religious organization with a statement of faith that all board members, staff, partner churches, and volunteers believe in.

When difficult circumstances arise, many people rely on relatives and friends for support. But for some parents struggling with social isolation or poverty, this is not an option. During times of crisis such as homelessness, hospitalization or mental health struggles, parents without a support system may be unable to provide a safe home for their children. Children may eventually be removed into the child welfare system if parents are not given the support they need.

Alongside Families provides safe, loving homes where parents may voluntarily have their children cared for temporarily while seeking to restore stability in their lives. Alongside Families gives parents space to address their situation without the fear of losing custody and builds lasting social capital for isolated families so that they can thrive within community.

Family Care Coordinator Position (Asheville, NC) 


Alongside Families is seeking a part-time (20 hours per week) Family Care Coordinator to support both isolated families that we serve in the greater Asheville, NC area, and volunteers in local churches serving those families.


In this position: You will be the primary staff member in the Asheville area responsible for oversight of our family care services. You will provide supervision and discipleship to volunteer Family Coaches and Parent Allies, with an emphasis on building leaders who build leaders: empowering them to develop their skill sets and learn new skills to serve with excellence. You will serve and support the family in need and volunteers, resulting in successful reunification of children with their parent(s) and well-supported volunteers.

This position is considered to be a pastoral role within our organization and is directly responsible for spiritual discipleship, encouragement, and mentoring of volunteers and of families served. Pastoral duties include prayer, devotions, sharing Scriptures, and re-centering focus on the Gospel-centrality of our mission.  


An ideal candidate will have a master's degree in social work or another human services-related field with at least three years of direct experience working with vulnerable families.


In addition, an ideal candidate will have a background engaging with Gospel-centered churches and will have a passion to call out the Body of Christ to serve the marginalized. She/he should feel called to minister Christ’s love to isolated families and should share our passion for keeping families intact.  She/he will be a self-starter who is comfortable taking ownership and serving with excellence. 



Success at Alongside Families depends not only on a person’s skills but also on their ability to match our values and culture. If you answer “yes” to the following questions, you may fit into our team. Be prepared to give concrete examples of how you embody these values during the interview process. 

  • Do you lead a Gospel-centered life and bring that centrality into your work as well? 
  • Do you believe that foster care is not always the best option for children when abuse or neglect has not occurred? That, whenever safely possible, it is best for a child to be with their parent? 
  • Do you value relational interactions over transactional interactions? 
  • Are you able to readily build meaningful relationships (create trust) with people? 
  • Are you able to maintain hope and a long-term impact vs immediate results perspective? 
  • Do you thrive when challenged (sky’s the limit!) rather than feel intimidated by big goals? 
  • Are you able to see what needs doing and execute without needing a lot of handholding? 
  • Do you have empathy and compassion for struggling parents even if poor personal choices contributed to the situation that they are in? 
  • Do you have a good understanding of the impacts of poverty and trauma and have experience walking alongside those experiencing generational poverty? 
  • Do you engage others from a place of cultural humility? 
  • Are you willing to proactively engage in conflict when needed to strengthen relationships? 
  • Do you feel that no job is beneath you and work well as part of a team to accomplish what needs to be done? 
  • Are you a creative problem solver who proactively seeks out options? 
  • Are you self-disciplined and strive for excellence even when no one sees your work? 
  • Do you seek to empower others (do with) versus disempower (do for)? 
  • Are you detail-oriented and able to prioritize and manage multiple tasks at once? 
  • Are you aware of your strengths and weaknesses? Do you take responsibility to get help from others to mitigate your weaknesses? 



The Family Care Coordinator will have four primary roles: 

  • Volunteer training, cultivation, and engagement  
  • Intake of Families in Need 
  • Supervision and support of volunteers while they serve families in need 
  • Community engagement 


1. Volunteer training, cultivation, and engagement 

  • Interview, train, and equip volunteer Family Coaches and Parent Allies 
  • Identify volunteer strengths and weaknesses and support volunteers to further develop required skills where needed 
  • Lead with a multiplication mindset: build leaders who build leaders 
  • Cultivation and stewardship of volunteer relationships 
  • Help complete home evaluations for prospective Host Families as needed 


2. Intake of Families in Need 

  • Receive new intake needs from the Operations Manager and follow through with all aspects needed to begin serving a family in need 
  • Arrange and facilitate meetings between families in need and assigned volunteers 
  • Ensure that volunteers have what they need in place to care for a child entering their home 
  • Ensure that all required paperwork and documentation is completed before a hosting begins 


3. Supervision, Safety, and Oversight  

  • Support, engage, and supervise volunteer Parent Allies and Family Coaches; Support Host Families and Community Friends to serve well and build strong relationships with parents 
  • Make child safety decisions, assess child safety before discharge, and submit child protection reports if needed 
  • Adhere to ASF policies and procedures and ensure the same from volunteers 
  • Coordination of wrap-around support for volunteers  
  • Address crisis situations in a calm, supportive way; thoroughly assess situations and make appropriate safety and support decisions 
  • Keep thorough records and documentation 
  • Serve as Family Coach and/or Parent Ally as needed when no volunteer is available 


4. Community Engagement 

  • Assist in prospecting new community partnerships that would result in referrals that are an excellent fit for Alongside Families and our mission. 
  • Community presentations to agencies, ministries, etc. 
  • Strong cultivation of community partner relationships to ensure excellent connections and resources for the families that we serve 


Other Requirements: Other duties in addition to those listed above may be assigned. Alongside Families team members share in all work needed to meet the current needs of the ministry. 




This position is part-time, non-exempt, and reports to the Asheville Area Coordinator.  


Flexibility required: Work during evenings and weekends will be needed at times (family service crisis needs, intake/hosting meetings, supervision, events, training). The Family Care Coordinator will share the on-call schedule rotation with the AVL Area Coordinator. This position requires general availability during business hours to support volunteers and parents served as needed (this position will not be set hours each week) but also allows for flexibility in your schedule.  


Candidate must live in near to Buncombe County, must be willing to drive to serve families across Buncombe County and outside of the county as needed, must be able and willing to safely transport clients (adults and children) when needed and must have reliable transportation and a driver’s license.  

Candidate will work from home with in-person weekly staff meetings. Candidate will regularly spend time out in the community as part of their work.  


Candidate must be able to pass background checks: fingerprinting, federal and local criminal background checks, sexual offender registry, and child abuse registry (Responsible Individuals List). 



  • Generous PTO bank 
  • 10 paid holidays in addition to PTO 
  • Mileage reimbursed at the federal mileage rate 
  • Wages: $20 per hour 
  • No medical/health benefits are available at this time 


Instructions to apply for this position

Email your Resume and Cover Letter to Amanda Cantu Pace, Alongside Families Asheville Area Coordinator: amanda@alongsidefamilies.org for a link to a Get Acquainted Worksheet as the first step in our hiring process.


Your cover letter should include briefly sharing why you are drawn to this position and what unique perspective/gifting/passion you would bring to the position.